, HI 96815
(808) 952-6175(808) 952-6175
|Day of the Week||Hours|
|Monday||11:00 AM - 11:00 PM|
|Tuesday||11:00 AM - 11:00 PM|
|Wednesday||11:00 AM - 11:00 PM|
|Thursday||11:00 AM - 11:00 PM|
|Friday||11:00 AM - 11:00 PM|
|Saturday||11:00 AM - 11:00 PM|
|Sunday||11:00 AM - 11:00 PM|
At this location
- Kid's Menu
- Private Dining
- Valet Parking
At Tony Roma's Waikiki
- 1.0 out of 5.0Rating 1.0July 8, 2019I was doing a delivery for a 3rd party company and the manager of the restaurant cussed at me and intentionally never made my to go ordered i wIt almost 40 minutes for a order and there was less than 6 peopl in the restaurant i called my corporate office and he apologized but this is his 2nd time and i heard from other delivery guys he does it frequently to his own employees and valet. I contacted the Hawaii corporate office and i didn't hear anything back. So I waited to the following week to do a follow up and they said the same thing they said the week before someone will contact me so i asked for the corporate number of there office and the the receptionist and manager claimed the didn't have the number so im reaching out to see whats going on and what disciplinary action has been taken. And why has it been almost 2 weeks and heard nothing back yet and why are the people covering for him it seems like. I want the same disciplinary action taken as if i cussed at him. Would i still have a job? Woul he still let me work there?
- 1.0 out of 5.0Rating 1.0July 4, 2019Went to Tony Roma's to celebrate a birthday. After done with dinner and the celebration I gave the Server a Tony Roma gift card only to be told that their gift card machine was broken, didn't know when it will be fixed, but can use the gift card at another date when it is fixed. There were no signs in the restaurant notifying anyone that they do not accept Tony Roma's gift cards. I told the server that you sell gift cards don't you, why don't you accept them. The manager came out and basically told us the same thing, "Sorry, but our gift card machine is broken". If the machine was broken, why couldn't they just go online, find out how much the gift cards were for and accepted it as payment, not just refuse to take it. How many people go to a business, then ask the business if they take that businesses own gift card. It is always assumed that the business will accept it, especially if there are no signs telling the customers that they are not accepted. Totally ruined a celebration. Request that the credit card used to pay for our meal be cancelled and the gift card be accepted as payment.
- 5.0 out of 5.0Rating 5.0June 26, 2019We were served by Daniel. He was outstanding. That just topped off the outstanding ribs we had. The best we have ever eaten. My husband went back twice and would have gone again.
- 5.0 out of 5.0Rating 5.0June 18, 2019Customer service was excellent, our server was jeanne. Friendly staff and good food! Will be back sometime in the future.
- 1.0 out of 5.0Rating 1.0June 16, 2019I would very much like to speak to someone about an experience with a manager at a the Tony Roma's in Waikiki. This is so serious to me that I do not want to exchange emails. So please have someone who handles complaints call me at 808-638-1416. I do not want to take legal action, But I am getting no response at any level. I simply need to voice my complaint. I'm Positive that the powers that be would be interested in what I have to say.
Displaying 1 - 4 reviews of 5
About Tony Roma's Waikiki
Tony Roma’s at 1972 Kalakaua is proud to be known as THE Place for Ribs. While legendary for ribs, we’re famous for so much more! From wood-grilled steaks to comfort food with a twist, our menu is focused on high-quality dishes to satisfy your cravings. Enjoy a polished-casual dining experience with family or friends and try one of our signature Romaritas, or bring the kids to show off their RibFace. With more than 45 years of history and 150 locations worldwide, Tony Roma’s is one of the most globally recognizable names delivering a fun, saucy experience to thousands of guests every day. Visit us or call us at (808) 942-2121 today.