Birthday Dinner, Kristen was very friendly

Excellent service from Tony at the bar

1st time back in over a year since E
Orlando location closed several years ago.Terrible experience. Had to go somewhere else for dinner because we were told by host that you had min 25min wait, inside, outside or even at the bar (only 2 of us) because they couldn't let the kitchen get backed up. Since this location IS located in a tourist area, youd think they'd schedule enough help to keep up.

The server (Kristen) was great and had served us before, but otherwise the experience was awful. It appears the Orlando branch put limited staff on after a certain time at night, so customers see empty tables, but are not allowed to sit down as there are too few staff to serve them. Customers receive apology after apology from the unhelpful person at the door as customers mention all the spare tables, and ask repeatedly why they cannot sit there to be served due to what is assumed as the cost saving efforts of the management team at Orlando as part of their business model. The food was not up to its normal standards either, so again, that may be a cost saving after a certain time at night. A real shame and not how to continue to build an ongoing relationship with loyal customers to the brand. Shame on the owner of the Orlando branch if he/she is saving money at the expense of customer service!

Our waiter Pablo was outstanding. He was friendly,polite, professional and very efficient
The food was wonderful and we ordered per his recommendations
Thank you for a fabulous dining experience