Tony Roma's Tenerife Sur

1.7
Rating 1.7
(11 Reviews)
12:00 PM - 11:00 PM 12:00 PM - 11:00 PM 12:00 PM - 11:00 PM 12:00 PM - 11:00 PM 12:00 PM - 11:00 PM 12:00 PM - 11:00 PM 12:00 PM - 11:00 PM
World-Famous Baby Back Ribs
Address
Av Rafael Puig Lluvina, 23
Avenida Rafael Puig Lluvina, 23
38660 Arona, Playa de las Américas
Canarias
ES
Phone
Main Number
922 79 80 24922 79 80 24
Fax Number
922 72 48 27922 72 48 27
Hours

Store Hours:

Day of the WeekHours
Monday12:00 PM - 11:00 PM
Tuesday12:00 PM - 11:00 PM
Wednesday12:00 PM - 11:00 PM
Thursday12:00 PM - 11:00 PM
Friday12:00 PM - 11:00 PM
Saturday12:00 PM - 11:00 PM
Sunday12:00 PM - 11:00 PM
At this location
  • Kid's Menu
  • Happy Hour
  • High Chair/Booster Seat/Sling Availability

At Tony Roma's Tenerife Sur

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Recent Reviews for Tony Roma's Tenerife Sur

1.7
Rating 1.7
(Based on 11 Reviews)
  • 1.0 out of 5.0
    Rating 1.0
    Very below average service and food was 'ok', literally mate you owe me €20, id of been better off going for lunch in chernobyl in the 1980s
    Response from Tony Roma's
    Dear Client.
    The first thing is to send you our sincere apologies.
    We regret that your experience has not been as good as you deserve.
    Every day we work to maintain our quality standards, and we regret that this time they have not been met.
  • 2.0 out of 5.0
    Rating 2.0
    Nice food, bad service. Long waits, food dropped off without asking if we wanted anything else (ketchup etc). We wanted more drinks, no one asked us and we couldn't catch attention. Toilets were dirty with blood on the floor in one of them. Music played had bad language in it "Clara - Foolish" All in all very disappointed. We came because we saw in Siam Mall Tony Roma's it was Rib Day for €10.95, sadly not in yours.
    Response from Tony Roma's
    Dear Customer

    First of all, we send you our sincere apologies for not having offered you the experience you deserved.
    We work every day to offer our clients the best and maintain our standards, for which we regret, that this time it has not been like that.

    We will take the necessary measures to prevent these situations from happening again.

    Finally in relation to the promotion of ribs, this offer is only available at Tony Roma 'Siam Mall

    Thanks for your feedback
  • 1.0 out of 5.0
    Rating 1.0
    Came here for a friends birthday meal yesterday evening..... we ended up leaving after just the starter due to such poor service and having our orders completely mixed up and the staff unable to communicate with us.
    Nachos came out with bacon on which is NOT described on menu and I do NOT eat bacon, no apologies from staff, we requested fresh without the bacon, we kept the chicken bites while we waited for the new nachos, next thing a waiter brings out two racks of ribs which again was the WRONG order they did not explain why our nachos did not come back out and then looked confused while I explained I had ordered the Cajun chicken burger not ribs, at this point again no apologies and such poor communication we decided to pay for the two drinks, the one starter and leave, we had to request twice for the bill to be amended as all of the incorrect or not received food remained on the bill, shocked that so many of the staff failed to understand minimum English when I tried to explain the faults with the order I was just left standing in the restaurant waiting for further assistance from someone who may understand, even the manager failed to apologies at how poorly this had been handled and safe to say it ruined my friends birthday and I would recommend anyone to AVOID this restaurant and it’s incompetent staff.
    Response from Tony Roma's
    Harriet I apologize this experience (a lot). I understand your feeling and I wonder if is possible do something to make you feel better...
  • 3.0 out of 5.0
    Rating 3.0
    Can i make a reservation for newyearseve.

    Do you have a special menu??

    I hope you can sen me the menu so that i can make a reservation in Tony Romas - Playa de las Americas. Thanks
  • 1.0 out of 5.0
    Rating 1.0
    I was dining with my girlfriend in your Tenerife Playa De Las America Branch when a cockroach crawled up and through the crack in between the bench of the seat. I asked the manager originally if she had anything to swat the Cockroach with, she looked at me wide eyed as if she knew that definitely shouldn’t have been there and also the fact I had said it out loud. She She as she picked it up. No aplology was given. When the bill came round, I had asked to speak again to her as I did not feel it appropriate that for €42 that I had been dining with a cockroach. She was very rude to me, being very belittling. She blamed the cockroach being on the location and the tropical climate, understandably, as it is a hot climate, these bugs will thrive more, but not from within restaurants and if proper hygiene measures are taken. She took €5 off the bill only after she had said I don’t know what to do for you. I have been in several restaurants on my visit here, all with lower ratings and I have seen no Cockroaches in any of them. I definitely wouldn’t expect it of a 4.5 star restaurant.
Displaying 1 - 4 reviews of 11

About Tony Roma's Tenerife Sur

Tony Roma’s at Av Rafael Puig Lluvina, 23 is proud to be known as THE Place for Ribs. While legendary for ribs, we’re famous for so much more! From wood-grilled steaks to comfort food with a twist, our menu is focused on high-quality dishes to satisfy your cravings. Enjoy a polished-casual dining experience with family or friends and try one of our signature Romaritas, or bring the kids to show off their RibFace. With more than 45 years of history and 150 locations worldwide, Tony Roma’s is one of the most globally recognizable names delivering a fun, saucy experience to thousands of guests every day. Visit us or call us at 922 79 80 24 today.

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