500-7000 Emerald Drive
, AB T8H 0P5
(780) 467-7420(780) 467-7420
|Day of the Week||Hours|
|Monday||11:00 AM - 9:00 PM|
|Tuesday||11:00 AM - 9:00 PM|
|Wednesday||11:00 AM - 9:00 PM|
|Thursday||11:00 AM - 10:00 PM|
|Friday||11:00 AM - 10:00 PM|
|Saturday||11:00 AM - 10:00 PM|
|Sunday||11:00 AM - 9:00 PM|
At Tony Roma's Emerald Drive
- 1.0 out of 5.0Rating 1.0June 18, 2019We had horrible dinner service. 1 of our 3 appetizers didn't come out until we asked about it (all 3 were potato skins), my appetizer was missing the cheese and when I asked for my cheese, the server sprinkled cold cheese on top and returned it to me. I had to request for it to be warmed up and melted as they were potato skins. We asked for a straw twice and never received one. My chicken came out with no bbq sauce on it and the side of sauce on my plate was wrong. My husband did not receive his gravy until the end of his meal. I sat with an empty glass of wine in front of me while he filled up pop at my table 3 separate times. And to add insult to injury, as we were a large group, we were forced to pay a huge tip (which was not deserved nor earned). At no time were we offered a discount for all of the errors with our meal. The server was quite unprofessional and disregarded all of the mistakes with a laugh. Disgusting!! I frequently eat at this restaurant for lunch with coworkers (at least 3 times per month minimum), but after this weekend, I will never eat in your restaurant again. And yes, you may contact me as I have much more to say...Response from Tony Roma'sJune 20, 2019Sorry to hear of your experience. Feel free to contact us 780-467-7420
- 2.0 out of 5.0Rating 2.0June 5, 2019Service was very slow, once we ordered it took about an hour to receive our meals. Although our party was six adults and three children and the invoice was for three different parties we were charged automatically 18% for the poor service I would not have given this much
- 2.0 out of 5.0Rating 2.0May 2, 2019I asked for the chicken wrap with very little chicken and I pulled out about a cup of chicken. that is not what I call very little chicken. The waitress did nothing to compensate for this error.Response from Tony Roma'sJune 20, 2019Sorry to hear you didn't enjoy your meal. Please contact us 780-467-7420
- 5.0 out of 5.0Rating 5.0April 24, 2019Friendly and fast customer service. Kalen Our server was excellent. He was helpful with the menu and he was fast to get our drinks and Took good care of usResponse from Tony Roma'sMay 2, 2019Thanks for the review Michelle. Kalan has been party of team for 6 years!!
- 4.0 out of 5.0Rating 4.0March 10, 2019Yes very friendly and acomindatingResponse from Tony Roma'sMarch 15, 2019Thanks for the review Donna. Hope to see you soon.
Displaying 1 - 4 reviews of 19
About Tony Roma's Emerald Drive
Tony Roma’s at #500, 7000 Emerald Drive Sherwood Park is proud to be known as THE Place for Ribs. While legendary for ribs, we’re famous for so much more! From wood-grilled steaks to comfort food with a twist, our menu is focused on high-quality dishes to satisfy your cravings. Enjoy a polished-casual dining experience with family or friends and try one of our signature Romaritas, or bring the kids to show off their RibFace. With more than 45 years of history and 150 locations worldwide, Tony Roma’s is one of the most globally recognizable names delivering a fun, saucy experience to thousands of guests every day. Visit us or call us at 780-467-7420 today.